Пользовательское соглашение TokenSpot

Date of issue: April 10, 2024.

1. Preamble

The User Agreement of the TokenSpot Platform defines the relationship between the Users and the Operator(s) of the Platform. By registering on the Platform, using the Platform, including without registration, downloading information from the Platform, the User agrees that he must read, understand and agree with the provisions of this Agreement and the Privacy Agreement, as well as the provisions of other annexes to this Agreement. In case of disagreement with this Agreement, including its annexes, the Platform Guest must stop using the Platform and leave the Platform. By remaining on the Platform and continuing to use it, the Guest unconditionally accepts the terms of this Agreement. This Agreement has the force of an Offer and is the legal basis for any disputes and arbitration. Using the Platform, including any information published on the website http://www.tokenspot.com, the User agrees that he is aware of the risks associated with the use of cryptocurrencies and their derivatives, and assumes responsibility for the use of the Platform, cryptocurrency transactions and other actions performed with cryptocurrency and its own Account on the Platform. The Platform is in no case responsible for the risks and undesirable consequences for the User arising from his activities on the Platform. By continuing to use the Platform, the User guarantees that he is acting by lawful means for lawful purposes and is himself responsible for compliance with the national legislation applicable to him. The User acknowledges that any use of the Platform signifies his acceptance of the provisions of this Agreement. This provision also applies to the use of the Platform without registration. To assess the risks in transactions with cryptocurrency and the use of exchange instruments, the Platform recommends that you read the Risk Notice. The Platform's approach to processing, receiving, storing and distributing Personal Data is described in the Platform's Privacy Policy.

2. Terms and Definitions

TokenSpot code is the right to claim a given value, denominated in fiat currency, presented in the form of a unique one-time set of symbols.
P2P platform (Peer-to-Peer platform) is an electronic platform service that allows Users to make direct transactions with fixed volumes and prices without intermediaries. The P2P platform connects Makers and Takers directly. Users of the P2P platform can create Orders to buy and sell cryptocurrencies, as well as select from Orders created by other users.
OTC (Over the counter) is a service of the Platform for finding a second party for over-the-counter transactions for the purchase and sale of cryptocurrency.
Account - the User's virtual account on the Platform, opened by the Platform for the User and containing the User's Credentials, the history of operations and transactions, information about the composition of the User's virtual Accounts in cryptocurrency and fiat equivalent.
Virtual Asset (Asset) is a fiat currency or cryptocurrency presented on the Platform and located on the User's account.
Verification/KYC (Know your customer) is a procedure for identifying the User, which makes it possible to uniquely determine the identity of the User. Verification may require the User to provide biometric data, copies and originals of documents confirming the identity of the User, contact details, evidence of the place of permanent residence, confirmation of the origin of funds and other information that ensures compliance with the legislation of Kyrgyzstan Republic
Guest - an individual not registered on the Platform, using the Platform for informational or entertainment purposes.
User's Personal Account - a web page on the Platform containing information about Credentials, history of operations and transactions, information about the composition of the User's virtual Accounts. The Platform provides access to the Personal Account after the User Registration.
Cryptocurrency exchange (Exchange) is an electronic platform service that allows Users to make exchange transactions with cryptocurrencies and fiat currencies.
Maker is a participant in a Deal on the Platform who offers the terms of a Deal.
Platform Operator - an organization that ensures the operation of the Platform, including providing technical, legal and other support for the Platform and Users, authorized to represent the Platform in any disputes, accept claims against the Platform, make changes to the operation of the Platform, the content of the Platform's website, documentation regulating activities Platforms and other internal documentation of the Platform.
Order — a user's request to buy or sell a cryptocurrency in a fixed amount at a fixed price on the Exchange or P2P platform.
Personal data - any information relating to a directly or indirectly identified or identifiable individual in accordance with the provisions of the Law Decree of the Government of the Kyrgyz Republic dated November 21, 2017 No. 760 “On approval of requirements for ensuring the security and protection of personal data during their processing in personal data information systems, the implementation of which ensures established levels of personal data security.” Personal data does not include anonymous and/or aggregated data that does not allow identification of a specific Platform User. All collection and processing of information is carried out in strict accordance with the current legislation of the Kyrgyzstan Republic in the field of protection and processing of personal data.
Platform/TokenSpot- an ecosystem consisting of an electronic platform located on the Internet at http://www.tokenspot.com, databases, software, additional websites, mobile and web applications, domain names, including any subdomains, digital content and intellectual property. The Confidentiality Agreement is an integral annex to this user agreement that defines the rules for the collection, storage, distribution and protection of Personal Data received by the Platform from Users in accordance with the current legislation of the Kyrgyzstan Republic.
User – an individual registered on the Platform.
A transaction is an operation for the purchase and sale of a cryptocurrency on the Exchange and the P2P platform.
Dormant account - An account that has not been active for 365 calendar days.
User accounts are a virtual representation of the user's assets, structured by available assets.
Taker is a participant in the transaction on the Platform, accepting the terms of the transaction formulated by the Maker.
Services — actual services of the Platform: Exchange, P2P platform, OTC service, deposits and withdrawals of fiat currencies, information services, as well as other services provided by the Platform.
Credentials - unique user identification data, including email address, password, authentication codes, UID (unique user identification number), access tokens and other data and devices provided by the Platform to the User to provide access to the Platform.

3. General Provisions.

3.1. This Agreement is an electronic contract between the User and the Platform Operator and has the force of an offer. Under this Agreement, the Platform Operator «TokenSpot» Closed Joint Stock Company, Kyrgyz Republic, Bishkek city, Toktogula str., 125/1, Tower B, floor 10, office 1006 - grants the User a non-exclusive license to access the Platform, and also provides the Services solely for the legitimate and personal purposes of the User's operations permitted under the terms of this Agreement.
3.2. All previous written and oral agreements between the User and the Platform Operator regarding the use of the Platform are canceled and replaced by this Agreement in its latest edition published on the Internet at http://www.tokenspot.com.
3.3. Exchange Terms of Use, P2P Platform Terms of Use, Confidentiality Agreement, Cookies Agreement and Risk Disclosure are integral annexes to this Agreement.
3.4. The Platform Operator has the right to unilaterally amend the terms of this Agreement, including its applications, without additional notice to the Users. The changes take effect immediately after the publication of a new version of this Agreement on the Internet at http://www.tokenspot.com. The User undertakes to keep track of changes to this Agreement. Continued use of the Platform means the User's consent to the terms of this Agreement.
3.5. By using the Platform and the Services, the user guarantees that he is not the subject of international sanctions, a politically exposed person or a family member of a politically exposed person. The Platform Operator has the right to restrict access to the Platform to residents of certain jurisdictions on the basis of internal Rules and instructions, the norms of Kyrgyzstan legislation and international law.
3.6. The Platform Operator does not currently provide Services without any exceptions in the following jurisdictions: Afghanistan, Anguilla, Bermuda, British Indian Ocean Territory, Cameroon, Falkland Islands, Kenya, Montserrat, Mozambique, Nigeria, Pitcairn, Saint Helena, Ascension Island, Tristan da Cunha, South Africa, South Georgia and the South Sandwich Islands, Tanzania, Turks and Caicos Islands, Viet Nam, Virgin Islands (British), Kosovo, Zimbabwe, Iran, Yemen, Republic of the Congo, Democratic Republic of the Congo, Cuba, Democratic People's Republic of Korea, Libya, Namibia, Pakistan, Somalia, Sudan, Syria, Uganda, Central African Republic, Eritrea, Ethiopia, South Sudan.
3.7. . In accordance with international law, the Platform Operator may restrict or prohibit the use of all or part of the Services, or allow the use of the Services only after passing the due diligence procedure, for Users associated with the following high-risk countries or areas: Albania, Barbados, Bahamas, Botswana, Burkina - Faso, Vanuatu, Venezuela, Haiti, Ghana, Hong Kong, Jordan, Iraq, Cayman Islands, Cambodia, Mauritius, Mali, Malta, Morocco, Mongolia, Myanmar, Nicaragua, Panama, Senegal, Taiwan, Turkey, Trinidad and Tobago, Philippines, Jamaica, Japan. 3.8. We do not provide our services to residents of the following countries: Countries of the European Union, USA, Belarus, Russia.

4. Use of the objects of the ecosystem of the Platform.

4.1. All objects of the Platform ecosystem, including domains, sub-domains, mobile and web applications, documentation, trademarks, software, graphic objects, interfaces, intellectual property objects are managed by the Platform Operator under license and are protected by trademarks, patent and other property rights in compliance with the laws of the Kyrgyzstan Republic.
4.2. The User understands and agrees that the User is prohibited from copying, replicating, using as part of his trademark or collage, and otherwise using any objects of the Platform ecosystem for his own benefit without prior written permission from the Platform Operator.
4.3. The User undertakes to use the Platform exclusively within the framework of this User Agreement and within the framework of activities permitted by the current legislation of the Kyrgyzstan Republic; not mislead any circle of third parties regarding the nature of their relationship with the Platform and the Platform Operator.
4.4. The User acknowledges and acknowledges that, depending on the citizenship, tax residence and place of residence of the User, the Platform Operator may limit the list of Services available to the User. The User is responsible for compliance with the legislation in force in the territory of his stay, or the territory from which the User enters the Platform and uses the Services.
4.5. The User understands and agrees that it is prohibited on the Platform to use any hardware and software to bypass the navigation structure of the Platform, try to access the Platform through hacking, investigate the Platform’s vulnerabilities (conduct pen tests), disseminate information about the Platform’s authentication tools, collect information about other Users of the Platform, to carry out operations aimed at creating a significant load on the network infrastructure of the Platform or related systems and networks (DDOS).

5. Third Parties

5.1. The Platform Operator has the right to engage third parties to fulfill the terms of this Agreement, including for the processing/storage of Users' Personal Data and ensuring compliance with the laws of the Kyrgyzstan Republic.
5.2. The User acknowledges that the Platform Operator is not responsible for the availability, fees and quality of work of third parties providing services "as is", including payment systems, blockchains and cryptocurrency issuers.
5.3. The User acknowledges that he accepts all risks associated with using access to the Platform via API and acknowledges that the Platform Operator is not responsible for the activities of persons and organizations that have access to the Platform via API.

6. Registration and Verification.

6.1. All Platform Services, with the exception of certain categories of information services, require registration on the Platform.
6.2. By registering on the Platform, the User confirms that he is capable, has reached the age of 18, is not the person mentioned in clauses 3.5 and 3.6 of this Agreement, is aware of the risks associated with the use of cryptocurrencies, both described in the Risk Notice and others, and also undertakes not to use the Platform Services for illegal purposes.
6.3. The Platform assigns to each registered User a unique identification number (UID), in relation to which it stores all data relating to the User and his history on the Platform. When registering, the Platform assigns to each User unique wallet numbers for withdrawing and depositing cryptocurrency.
6.4. The User undertakes to use the Services of the Platform personally, without transferring his Account to third parties. The User acknowledges and acknowledges that in case of detection of the fact of using the User's Account by third parties, the Platform has the right to freeze the User's Account in order to avoid offenses and violations of this Agreement.
The user undertakes:
• carefully control access to your Account in order to avoid unauthorized access;
• immediately inform the Platform through the Technical Support interface when access to your Account by third parties is detected;
• not disclose the Account password to third parties, including the Platform Technical Support and other employees of the Platform Operator;
• always comply with the recommendations of the Platform regarding the security of the Account;
• log out of the Account at the end of the visit to the Platform and ensure the impossibility of automatic login to the Platform without going through the multi-factor authentication procedure.
6.5. To Register on the Platform, the User must provide an email address, phone number and create a strong password. After completing the Registration, the User has access to: authorization on the Platform, viewing the Personal Account, viewing the trading interface.
6.6. For Verification on the Platform, the User needs to confirm the email address and phone number, as well as confirm his identity.
6.7 For Verification on the Platform, the User acting as a legal entity must be ready to provide the next type of documents: Certificate of Incorporation, Proof of address of the Company (no older than 3 months), Source of Funds, Source of Wealth (i.e. financial statement, extract from bank/ FI, loan agreement, investment agreement e.t.c.) Company tax returns, Audited Financials (most recent) showing company profits, dividends and/or bonuses, Proof of address of Beneficial owner, Ultimate Beneficial owner (no older than 3 months), Managing Director Information: who is the CEO, Managing Director of the Company ( be ready to provide a copy of his/hers Identity document, residential address), Paystubs, Tax returns, Bank statement (pass 3 months worth) or bank letter showing salary earnings, Employment verification letter that states position, date and salary. All the necessary information must be provided to authorized person by request for the successful onboarding and verification on the Platform.
6.8. In order to confirm the identity of the User during Verification, the Platform requests from the User the Personal Data required to uniquely identify the User's identity and verify the admissibility of the provision of Services by the Platform. The User acknowledges that the Platform Operator has the right to request such information. Such data may include copies of the User's identification documents issued by national authorities, biometric data, proof of residence and tax residence of the User in accordance with the rules of the Platform Operator and the norms of national legislation and international law.
6.9. In order to provide the User with access to certain Services of the Platform, the Platform Operator has the right to request from the User additional information, including bank details, confirmation of the origin of funds and other documents at the discretion of the Platform Operator. If the Platform Operator has doubts that the User is carrying out activities on his own behalf, and has not transferred access to his Account to third parties, in order to prevent illegal actions, the Platform Operator may block this Account. Re-Verification is required to unlock the Account.
6.10. Only after Verification on the Platform, the User gets access to the full functionality of the Exchange (execution of Transactions, work on the P2P platform, deposit and withdrawal of Virtual Assets, use of TokenSpot code).
6.11. The Platform Operator has the right to limit withdrawals of Virtual Assets from the Platform, transactions on the P2P platform and transactions with TokenSpot code for a period of 2 to 48 hours from the moment of the User's first deposit in order to prevent illegal actions against the User. During this period, the Platform Operator has the right, but is not obliged, to request from the User an economic justification for operations and / or inform the User about the risks associated with the use of Virtual Assets.
6.12. In the event of a change in the User's Personal Data, the User must notify the Platform Operator of such changes through the Platform's Technical Support interface. Changing the User's Personal Data will require a second Verification.
6.13. The User whose Account has been deleted as “dormant” in accordance with clause 12.11 has the right to register again on the Platform and undergo Verification.
6.14. A User whose Account has been identified as "dormant" is pending deletion may regain access to their Account under a simplified procedure.

7. SERVICES

7.1. License

The Platform Operator grants the user a limited, non-exclusive and non-transferable License to access the Platform Services. The license granted to the User is not sublicensable. The Platform Operator has the right to revoke the License at any time.
The terms of the License allow the use of the Platform only for personal use, in the personal and own interests of the User, through the mobile or web access interface provided by the Platform Operator. The terms of the License do not allow the User to use the platform for commercial purposes, to carry out actions on behalf of third parties.
The Platform Operator grants this License to the User only on the terms of the User's compliance with this Agreement.
According to this License, all feedback on the functioning of the Platform belongs exclusively to the Platform Operator, thus, the User acknowledges and accepts that any changes to the Platform based on the feedback of Users are the property of the Platform Operator. The User understands and agrees that the Platform Operator prohibits the use of information obtained during the use of the Platform for any commercial purposes, including posting quotes and reports on third-party resources, without the written consent of the Platform Operator.

7.2. Responsibility of the Platform Operator for the Services provided

7.2.1. All Platform Services are provided "as is". The Platform Operator does not guarantee that the Services will be uninterrupted or error-free.
7.2.2. Except as provided by the legislation of the Kyrgyzstan Republic, the Platform Operator shall not be liable to the User for any losses, lost profits, material and reputational damage, as well as indirect losses arising from the use of the Platform.
7.2.3. The Platform Operator is not responsible for failure to notify the User of situations that could lead to losses, lost profits, material and reputational damage, as well as indirect losses that could arise as a result of using the Platform.
7.2.4. The Platform Operator is not a party to Transactions between Makers and Takers of Virtual Assets on the Platform, and therefore is not liable to Users for violations by other Users of the terms of Transactions and the provisions of this Agreement.
7.2.5. The Platform Operator undertakes not to transfer the User's Personal Data to third parties without the User's consent, except as provided by the current legislation of Kyrgyzstan Republic.

7.3. Custodial services

The platform provides custodial services to a limited extent. The User acknowledges that the purpose of these Services is solely to provide exchange and P2P trading of Virtual Assets and undertakes not to use the Platform for long-term storage of Virtual Assets. The User understands and agrees that the Platform does not have access to the User Account on the Platform, and also does not have the ability to initiate any transactions with the User's Virtual Assets. The User understands and agrees that he is solely responsible for all transactions with Virtual Assets on the Platform.
The User understands and agrees that if his Account is recognized by the Platform as a Sleeping Account, then the Platform will act in accordance with clause 12.11 "Sleeping Accounts". In this case, the Platform Operator shall not be liable for the losses and lost profits of the User arising in connection with the termination of the Platform Services.

7.4. Connection to cryptocurrency transaction operators and payment systems

• The Platform provides Services to ensure Users' access to the services of cryptocurrency transaction operators and payment systems, however, these Services are third-party services and are provided "as is". The platform is not responsible for the quality of such services on the side of third parties, as well as for commissions of third parties. The User understands and acknowledges the irreversibility of transactions on the blockchain and the impossibility of the Platform to cancel the transaction made by the User in any way.
• The User understands and agrees that the Platform may temporarily or permanently restrict the User's withdrawal of cryptocurrencies and the use of payment systems in case of detection of relevant risks to the security of the User or the Platform. The User understands and agrees that the withdrawal of cryptocurrencies to wallets associated with illegal activities will result in the blocking of the User Account by the Platform and the appeal of the Platform Operator to the law enforcement agencies of the Kyrgyzstan Republic.
• The User understands and agrees that the Platform may restrict the use of payment system services for Users from certain jurisdictions in accordance with the internal regulations of the respective payment systems.

7.5. Exchange

The Platform Operator provides verified Users with access to the exchange trading interface on the Platform.
The User acknowledges and acknowledges that he must comply with the Terms of Use of the Exchange.

7.6. P2P platform provides verified Users with access to the OTC direct trading interface on the P2P platform.

The User acknowledges and acknowledges that he must comply with the Terms of Use of the P2P Platform.

7.7. Ambassador Program

The User can apply to the Platform Operator with a request to be included in the list of Platform Ambassadors. The terms of such cooperation are fixed by a separate agreement between the Platform Operator and the User.
The terms of the Ambassador Program may include the provision by the Platform to the User of referral links, promotional codes, test access to new Services, packages of marketing materials and other information support. In turn, the User, who is the Platform Ambassador, undertakes to attract new users to the Platform, and the Platform undertakes to pay remuneration to such User in accordance with the terms of the agreement between the Platform Operator and the Platform Ambassador.

8. User’s Obligations

8.1. Requirements for Users to comply with the laws of Kyrgyzstan Republic.
Users of the Platform accept and undertake to comply with and comply with the following terms and conditions:
8.1.1. All actions of the User related to the use of the Platform must comply with the provisions of this Agreement and the applicable requirements of the legislation of Kyrgyzstan Republic.
8.1.2. The use of the Platform by the User must not contradict the current legislation of the Kyrgyzstan Republic, as well as affect the legitimate interests of other persons, including any actions that could negatively affect other Users, hinder or prevent their use of the Platform.
8.1.3. Users are prohibited from impersonating another person, using the Account of another person, bypassing the User identification system, hiding their identity and distorting information about the sender of transactions or messages;
8.2. The Platform allows the verified User to carry out Transactions with the User's Virtual Assets. The User guarantees that he carries out all operations on the Platform only with Virtual Assets belonging to him personally.
8.3. The User is fully responsible for the safety of the Credentials used on the Platform from unauthorized access on the User's side, including interception of such data using malware on the User's equipment and public and private communication networks, visual and video interception, interception through social engineering. The User undertakes to use a unique password to log into the Account. The User undertakes to store the password in such a way as to prevent third parties from accessing the Platform from the User Account.
8.4. The User is responsible for the accuracy of the information and documents provided by him to the Platform Operator, both during Registration and Verification, and when contacting the Platform's Technical Support.

9. Warranties and representations

9.1. The User understands and agrees that transactions that violate the laws of the Kyrgyzstan Republic, including on the legalization of proceeds from crime, as well as transactions that the Platform Operator considers suspicious, may be blocked by the Platform Operator.
9.2. The User understands and agrees that the Risk Notice is sufficient to inform the User about the potential risks and potential damage to the User from the use of cryptocurrencies and the User's activities on the Platform.
9.3. The User guarantees that he has reached the age of 18, is capable and has the right to use the services of the Platform in accordance with the laws of the jurisdiction from which he accesses the Platform.
9.4. The platform operator guarantees that it is not affiliated with any financial organizations (banks, stock exchanges, regulated brokers and others) and does not act in their interests.

10. Announcements

The platform operator announces all changes occurring on the platform by posting notices on the Internet at: http://www.tokenspot.com/ The user understands and agrees that he must independently monitor all notifications posted in the above way.

11. Commissions

11.1. The User understands and agrees that the Platform Operator may unilaterally change the terms of commissions without prior notice to the User. At the same time, the Platform Operator is obliged to notify the User through the Platform interface of the current commission at the time of the transaction.
11.2. Various Services of the Platform are charged separately and independently of each other.
11.3. The Platform Operator may, but is not obliged to, encourage and encourage Users by assigning special reduced commissions for increased trading volumes on the Exchange and the P2P platform.
11.4. Information on current commissions and the conditions for their calculation is available in the Commissions section on the Platform.
11.5. The Platform Operator is not responsible for third-party commissions for blockchain and payment systems services, as well as for notifying Users of such commissions.

12. Suspension and Termination of Services

12.1. The User understands and agrees that the Platform Operator may suspend the provision of the Services for technical reasons, both within the framework of the planned Platform maintenance schedule, which must notify the Users, and outside the scheduled schedule. The Platform Operator is guided by the safety of the Users and the Platform when making decisions to suspend the provision of the Services.
12.2. The User understands and agrees that the Platform Operator may suspend the provision of the Services, including blocking or canceling the User’s Orders, deleting information posted by the User on the Platform or blocking the User’s Account for any period without explaining the reasons if the Platform Operator detects violations by the User of the provisions of this Agreements. The Platform Operator is not obliged to notify the User of the suspension of the Services.
12.3. The User understands and agrees that the Platform Operator has the right to notify law enforcement and supervisory authorities of violations committed by the User and publish information about violations by the User and the measures taken against him.
12.4. The User understands and agrees that if the Platform Operator receives a properly executed request from the law enforcement agencies of the Kyrgyzstan Republic regarding a specific User or transaction, the Platform Operator may suspend the provision of the Services and suspend the User's access to his Account for a specified period.
12.5. The User understands and agrees that if the Platform Operator detects anomalous activity of the User, the Platform Operator has the right to suspend the provision of the Services and request from the User clarifications, additional information about the essence of economic activity, including, but not limited to, confirmation of the origin of funds, algorithms of trading bots and other information required by the legislation of the Kyrgyzstan Republic, international agreements or agreements between the Platform Operator and third parties.
12.6. The User understands and agrees that if the Platform Operator detects illegal or suspicious actions on the part of the User, the Platform Operator has the right to unilaterally terminate the provision of Services to the User and freeze the User's Accounts for the period required to conduct an internal or external investigation.
12.7. The User understands and agrees that if the Platform Operator detects the User’s activity aimed at market manipulation, including manipulative demand injection, fictitious Transactions, fictitious Orders, proactive trading, but not limited to the above actions, the Platform Operator has the right to suspend the provision of the Services to the User and take measures to recover from the User the damage caused to the Platform and other Users, as well as to notify the law enforcement agencies of the Kyrgyzstan Republic about a potential case of fraud by the User on the Platform.
12.8. The User understands and agrees that in the event that the Platform Operator detects the User’s activities that harm the Platform, the Platform Operator or other Users of the Platform, the Platform Operator has the right to unilaterally terminate the provision of the Services to the User and recover the damage caused to the Platform and other Users in a legal manner. In this case, access to the withdrawal of virtual currencies from the User Account will be frozen for the period necessary to calculate and recover damages. In case of insufficient funds on the User Account to cover the amount of damage, the Platform Operator has the right to file a claim with the user, and if the dispute is not resolved out of court, go to court to recover damages.
12.9. The User understands and agrees that if the Platform Operator detects other violations of the provisions of this Agreement, the Platform Operator has the right to suspend further provision of the Services (in whole or in part) to the User for a period deemed necessary. In this case, the User will only be able to use the Service with the withdrawal of virtual currencies from the Platform using blockchain tools.
12.10. The User has the right to apply to the Technical Support of the Platform to suspend or delete his own Account. In this case, the User will be given a period of 1 month to withdraw virtual currencies from the Platform in any way suitable to him and available on the Platform, after which the User Account will be frozen for 3 years, and after 3 years, permanently deleted. During the period of 3 years preceding the deletion of the Account of the User who requested the deletion of the Account, the User has the right to restore access to his Account in a simplified manner.
12.11. The User understands and agrees that in case of inactivity (transactions for the purchase and sale of virtual currencies on the Exchange and the P2P platform, incoming and outgoing transactions, OTC services) of the User on the Platform for 365 days, the Platform Operator has the right to recognize the Account by the User “sleeping” and request the User to close all open positions in the Exchange and P2P Platform sections within 30 days and withdraw virtual currencies in any way convenient for the User and available on the Platform.
In the event that the User does not perform actions in accordance with the notification, the Platform Operator has the right to recognize the User's Account as "dormant", close all User Orders in the Platform sections, convert the User's Assets into any other type of Virtual Assets, start charging a commission for the User's inactivity and freezing of the Account of the User on the Platform (section of the Commission), then freeze the Account and set a 3-year period for the final deletion of the Account.
12.12. The User understands and agrees that the Platform Operator will not be liable to the User or a third party for the termination of the User's access to the Platform Services as a result of the User's violation of the terms of this Agreement.

13. Classification of information posted on the Platform

No information posted on the Platform by the Platform Operator or Platform Users should be regarded by the User as a financial recommendation or guarantee of benefit.

14. Confidentiality and processing of Personal data

The Platform's policy regarding the storage, distribution and processing of personal data is formulated in the Appendix "Confidentiality Agreement".

15. Conflict resolution

15.1. The User has the right to send questions/claims to the Platform Operator to the Platform Technical Support, as well as resolve the dispute in any way established by the law of the Kyrgyzstan Republic.
Technical Support Contacts: [email protected]
15.2. This Agreement is governed by the law of Kyrgyzstan Republic, thus, any disputes arising under this Agreement shall be resolved in accordance with the current legislation of Kyrgyzstan Republic.
15.3. The Platform Operator and the User guarantee that in case of disputes, they will make every effort to pre-trial settlement. In the event that a pre-trial agreement between the Platform Operator and the User is not reached, the Platform Operator and the User agree to file the relevant claim with the court in accordance with the current legislation of Kyrgyzstan Republic.